Vodafone Business Services – Computer Based Training
Vodafone Business Services is the business to business division of Vodafone UK, delivering a multitude of telephony solutions including call centre installations, IP telephony systems, management of on site systems and much more.
Delivering large scale telephony systems to organisations often requires a lot of training and support. Additionally this training usually differs between organisations / installations. Vodafone wanted a service to sell as part of telephone installations to provide a self-service training facility, that could be branded and tailored to each individual clients requirements.
ItsMonkie Solutions worked with Vodafone to develop and deliver a web-based, interactive training system, allowing staff to train themselves at their own pace, and also refer back to for support. This solution was customisable by a non-technical member of the Vodafone team for each client, allowing branding, plugging in modules of content and catering wording to specific clients. This solution was sold alongside several phone system installations and proved popular with customers.