Healthcare at Home – Consultant Referral Portal
Healthcare at Home is one of the UK’s largest home healthcare providers, delivering pharmaceutical and clinical services to patients in the comfort of their own home. The main entry point for patients with Healthcare at Home is when doctors and consultants refer patients to their service.
Current processes of doctors and consultants referring patients using paper forms and faxes represented 2 problems. Firstly this solution didn’t scale well as more referrals represented more staffing requirements to handle and process the paper based requests. Secondly there was a high demand for a simpler and more streamlined online referral process from consultants and doctors. In addition to this patient information is extremely sensitive and security around this is of paramount importance.
We worked with Healthcare at Home to deliver an online referral portal that allows doctors and consultants to refer patients paper-free. This portal was designed to be iPad and tablet device friendly, to deliver the best user experience for doctors and consultants as it was idnetified that oftentimes iPads were used instead of standard desktop computers. Additionally the portal was designed with multi-factor authentication and to high OWASP standards in order to ensure patient details were not compromised. Finally the portal integrates directly with the companies on-premise Microsoft CRM implementation, to ensure the introduction of online referrals be processed in-line with existing processes.
This solution has streamlined Healthcare at Home’s referral process, saving time and improving customer engagement. It has also enabled deepen the relationship with consultants through the introduction of new features and facilities.